酒店行业是有等级之分的,对于五星级酒店来说,服务员的各方面绝对是需要达到标准的,经过一段时间的培训让员工各方面都达到五星级酒店标准,下面企业管理网就为大家整理了五星酒店仪容仪表检查标准,请阅读下文,仅供参阅。
脸部妆面要求:
FacialMake-upRequest
§眉毛要求修理,并修饰
Eyebrowshouldbetrimanddrawn.
§要求打眼影,颜色可接受
Eye–shadowisnecessary,thecolorisacceptable.
§适当的睫毛膏
Eyelashmaybepainted.
§适当涂腮红
Theappropriatecolorforcheek
§必须涂口红
Lipstickisamust
女员工头发要求:
Femalehairrequest
§头发应梳理整齐,无碎发,乱发
Hairshouldcombtidy,don’tlookhairyandmessy
§刘海:长度前不遮眼,整齐
Bang:neatandclean,mustn’tcovertheeye.
§短发梳理整齐,可打着哩
Shorthairshouldbeneat,ifcurlyhairshouldmakespray
§中长发修剪整齐,如烫发可打着哩
Middlehairshouldcuttrimandtidy,ifcurlyhairshouldmakespray
§长发须盘起来,发带\发夹颜色不可过于亮丽,
Longhairshouldcombup,hairclipsandribbonshouldnotcolorful.
§染发颜色不可过于夸张
Colorofhairshouldbeacceptable.
§餐饮部女员工长发的必须盘起
FemaleinF/Bmustcombup.
男员工头发要求:
Malehair:accordingtostaffmanual
§长度前不遮眼,侧不过耳,后不及领
§头发应梳理整齐,无碎发,乱发
指甲要求:
fingernail:accordingtostaffmanual.
§指甲清洁,长度不超过指肚.
§指甲可涂无色指甲油(厨房员工除外)
饰物要求:
Accouterment:ExceptnecklaceforGRO,otherrefertostaffmanual.
§耳环:只允许带耳钉,并只带一副耳钉
§项链:部门决定可戴与否
§手表:不带装饰性手表
§戒指:只带结婚戒指
工鞋要求:
shoes:accordingtostaffmanual.
§擦亮,无污渍
工袜要求:
stockingandsocks:accordingtostaffmanual.
§无刮丝,破洞
Theemphasispointofeachdepartmentforgrooming
仪容仪表各部门的侧重点
餐饮部,前台,客房,销售:
FB,FO,HSKP,S&M:
§规范的职业妆面,头发
Standardprofessionalmake-up,hair
厨房Kitchen
§个人卫生,手指甲,头发
individualhygiene,hair,fingernail
Finance,HR
Theheartofhotel:
§简单化妆,头发
Simplymake-up,hair
工程部:
Engineer
§制服卫生,个人卫生尤其进入客房时
Hygieneanduniformespeciallyenteringtheguestroom
请各部门制作仪容仪表板报
Completingdepartmentgroomingnoticeboard
l张贴各部门仪容仪表模特照片(包括头发,化妆)
postdept.groomingmodelphotos,(includinghair,make-up)
l张贴各部门仪容仪表标准并交给人力资源部
Postdept.groomingstandardandhandintoHR.
l每周检查结果(按周留出位置,张贴检查结果)
Postthecheckingresult
l请各部门培训及自检
Trainingandself-check
仪容仪表委员会进行检查
GroomingCommitteeChecking
·检查各部门板报
Checkingdept.groomingnoticeboard
·仪容仪表规定
Dept.GroomingStandard
·检查仪容仪表
Groomingspotchecking
月份正式开始检查,每月公布检查结果,推选最佳团队,最佳员工.
TheformalGroomingCheckingformOct.Thecheckresultwillbeannouncedeverymonth.Wewillrecommendthetopteam,excellentstaff.
仪容仪表委员会委员:
1.DerekWangAsst.DirectorofHR
2.BettyZhanTrainingMgr.
3.MandyLiuServiceMgr.-Training
4.CatherineDuLeasingSalesMgr.-S&M
5.SusieXuGuestServiceMgr.-FO
6.AnnaLiuF/BTrainer
7.XuLiLife&SecurityMgr.
8.RilaLiHygiene&SanitationMgr.
9.XingFuQiangDemiChef-Kitchen
10.LisaWangHSKPTrainer
11.XueMingmingServiceMgr.-FC
12.ZhangTingyuServiceMgr.-Security
13.ZhangHongServiceLeader--Uniform
14.DutyManager
相关阅读: 管理人员培训管理制度 企业培训管理制度 |